Paypal Wont Let Me Upload Pic to Change Name
The Paypal Dispute and Merits Gotcha – Escalating Your Claim Gets Information technology Dismissed
Here's something that we merely learned the hard way – from direct personal feel.
If yous file a dispute with Paypal – so escalate it to a claim, as Paypal encourages you to do – there is only one situation in which Paypal won't so immediately dismiss your claim, making information technology a win for a non-compliant, non-responsive, or but plainly sleazy seller.
When you file a dispute with Paypal, you can file information technology for one of several pre-designated reasons, which include that you ordered merchandise and it was never received, or that it was received damaged, or that it was received but was not every bit advertised. In each of these cases, y'all are asking for a refund of some or all of the coin that you paid to the seller via Paypal, or for some other resolution with the seller.
In our instance, we had received trade that was then substantially not as advertised as to render it unusable. In fact, we didn't fifty-fifty open the packaging. Instead we airtight the box right dorsum up, and called the vendor (a business). We called several times, and every time got voicemail (and left letters). There was never actually anybody there to respond the phone (the bulletin on their voicemail always said to think during normal business organization hours, even though our calls were always placed during normal business hours).
We also sent several emails to their e-mail address.
After getting no response from them, we opened a dispute with Paypal. We selected the "we received the merchandise merely it was not as advertised" category because, well, that'due south what the trouble was.
The way this is supposed to work then is that Paypal sends a copy of your dispute to the other party, and they have a certain number of days in which to respond.
In this example, they never responded, and Paypal sent us this message:
"Your dispute over the payment you sent to [ ] volition automatically
close on Jan 13, 2009.Because your seller has not yet responded, yous should consider escalating
to a claim before long to ensure that your case remains eligible for PayPal
review. By escalating to a claim, you are asking PayPal to review the case
and decide the result.Nosotros will assume that the dispute is resolved and will automatically close information technology
unless yous log in to the Resolution Center and escalate it before Jan thirteen,
2009. A closed dispute cannot exist reopened or escalated to a PayPal claim."
So, we dutifully escalated the dispute to claim.
Within an hr of escalating our dispute to "claim" status – at Paypal'south behest, mind you – we received this response:
"You have called to escalate your dispute to a PayPal claim. By catastrophe
communication with the seller, you are asking PayPal to investigate the
case and decide the outcome. As part of our investigation, PayPal reviewed
any communication you may have had in the Resolution Heart.Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. Information technology
does not utilise to complaints almost the attributes or quality of goods
received. Therefore, we are unable to opposite this transaction or issue a
refund. "
And so what does this hateful? It means that if you pay somebody with Paypal, they can ship yous anything – they could even send you lot a sack total of manure – and then long equally y'all receive something from them, yous have no recourse to get your money back.
Accept listen.
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46 thoughts on "The Paypal Dispute and Claim Gotcha – Escalating Your Claim Gets Information technology Dismissed"
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how to file a dispute Against paypal. Have an account for years and suddenly cannot admission or logon on to site. Weeks have been trying and contacting them. Cannot go money out NOR logon.
seller never sent a measely $12.15 item. the seller had an upside downward username similar to characters from a foreign country… all the same origin of the items showed Illinois. I ordered this item earlier Halloween never got it.. when I went back to check and inquire of tracking I took note of the unusual 'proper noun' on the ebay seller account only received a jpeg picture as proof of delivery. Seller also provided me with a artificial tracking number.. :no information found. I grew concerned but since it was a 'foreign' name i figured if it's coming from further away I might have to wait xxx days. I was still non able to runway whatsoever information. Contacted Ebay and told information technology was over 30 days so their example was closed. I then contacted paypal and filed a dispute. I spoke with someone considering I have ordered quite a flake and never had any major issues. specially over an item that was but $12 .. paypal ruled in my favor considering I suggested they follow the tracking link as I tried and they'd see the same information. The point is I never received the item. going back and forth with this moron con artist, he provides what appears to be an amazon tracking number. I contacted Amazon and told it's invalid. Merely now received an email that this seller is highly-seasoned the decision that was ruled in my favor. For Pete's sake, I didnt get the detail I paid for and was refunded the $12 from paypal justifiably so.
This person is becoming a thorn in my side. I'k now on hold with paypal for a twenty min await to talk about why this person is able to appeal anything. he'southward apartment out dishonest.
I hold I have been scammed a few times equally a heir-apparent purchasing stamp through paypal too tracked service and so the particular being refunded as there is not a tacked service and the postage stamp printed on paypal does not store the tracking number once you lot take paid for it. Please does anyone know who to complain to nigh these criminals? Its icky I am downwardly nearly thousand for the transaction I believed I was covered as a seller
Hi Everyone
I am merely writing this email in the hope that it may assist someone else in the future. I purchased an advanced online gaming account for a game chosen Black Desert Online from EpicNpc which is a hosting website for gamers wanting to sell and buy their game accounts. Anyway I was looking through the seller advertisements and constitute a game account I was interested in. I contacted the seller and we negotiated a price for the game account which would as well include the games defended e-mail address for $260 USD. We made all our communications through skype and I organised with him to make payment and he was to transport all game and e-mail account retails through skype once he received payment. I made payment to the seller through PayPal assertive this to be a unproblematic transaction with conviction believing that PayPal provided protection for buyer and seller (which was the main reason I joined PayPal).
Anyhow to cutting a long story curt. I fabricated payment and as soon as the seller received payment he sent me a false gaming account details (no e-mail account) and logged off skype and deleted me from the Skype contact list. Afterward testing the game login and finding it to exist false, I immediately contacted both PayPal and EpicNPC to notify them I had been scammed thinking I had protection from PayPal.
Originally I put in the PayPal dispute nether I did not receive the item, 1. Because I did not receive a working game business relationship and 2. Considering I did not receive the e-mail business relationship that was supposed to come up with the game. During the dispute investigation I wanted to provide PayPal with more information they could use for their investigation but I had no way of doing so as there was no electronic mail and sections within PayPal for uploading evidence (You have to wait for someone to request this data but no one ever asked me for annihilation). At the same time I contacted EpicNPC and opened a dispute with the seller. This was a different experience equally I was able to provide them with all the bear witness in relation to our transactions providing Skype log history screen shots, chat logs and proof of payment between me and the Seller.
To cut a long story short PayPal constitute in favour of the Seller because he provided me simulated game account details. Didn't thing that the data was fake just that it was provided to me made it sufficient for him to win. I must say at this time also that PayPal only has restricted (discussion count numbered) ability for y'all to provide your evidence. I was not able to upload all the bear witness I wanted to provide them to assist them with their investigation despite trying to send information technology past eastward-mail they would not accept information technology.
I then appealed this decision thinking that I tin try a unlike route using the Particular non as described thinking I must win this as the game account was not working and part of the transaction was to include the games dedicated due east-mail account ownership which I did non receive and was easily proved in the Skype chat logs. So I opened up an entreatment with PayPal for this example.
Mean while everything was being investigated on the EpicNPC website. Later on reviewing all the data nosotros provided the website institute that the Seller was fraudulent and Banned him from their website.
I tried to contact PayPal via e-mail to requite them the EpicNPC links of the investigation findings via electronic mail thinking this has to aid with the PayPal investigation. Merely to be ignored and around 3 hours later received an electronic mail from PayPal proverb that the case has been investigated and found in favour of the Seller. Full investigation from EpicNPC that I provided links to PayPal can be found here https://www.epicnpc.com/threads/985863-57
You lot decide for yourself if PayPal is safety to use and protects the heir-apparent and seller every bit claimed? I no longer believe that PayPal is safety for online transactions and they do not protect the honest buyer or seller. From my feel anyway is that information technology only protects those wanting to steal from others and practice fraud. Wish everyone the best.
We are a non-profit so it is essential that we maintain a good relationship with customers and practice our best to go along anybody happy. Recently nosotros sent a make new item to a client who lives on a war machine installation. According to the USPS the item arrived at the destination. The customer said he didn't receive it. The customer filed a claim with ebay. ebay sided with him and refused to let us to dispute the claim. So the ebay buyer protection actually means "don't worry we will just take the money from the seller" We went to Pay Pal to asking their help, they proceeded to steal over $100 from us to reimburse the buyer for an item that nosotros did ship and could prove had arrived at the destination. Then we are out the value of a brand new item, approx $fourscore plus the purchase and aircraft toll. Both ebay and pay pal accept get very anti seller and I don't trust either of them. More importantly is the number of uniform items we could take purchased, with those funds, for our Honor Guard team. This is just incorrect!!
Paypal, an easy way to make money
Paypal taught me recently, how to make money quickly and safely without leaving home.
Just need a little time and some imagination. No earnings limit.
Think of a product that has high demand for sale, phone, laptop, etc. and a means of disclosure, Ebay, for case.
Simply in this case the payment has to be made out of Ebay. Through PayPal.
Accept any value proffer (profit is nigh 100% removal is only a pct to PayPal)
Provide your email accost from your PayPal account to the buyer to transfer money.
No need to do anything else. Do not respond to any buyer message.
Subsequently some time the buyer volition open up a dispute on PayPal to have not received the item,
there y'all will shortly receive a buyer'south message through PayPal to claim a refund of money.
And so you simply have to observe a good alibi, and respond that you will ship the item the adjacent twenty-four hours if the buyer end the dispute on PayPal. If he does, already won.
The coin is in your account with the PayPal guarantee that yous will not have whatsoever problem because the case is closed and can non exist reopened,
and your data is protected.
I tin clinch that works 100% because I've been a victim of this system.
Non necessarily. I take received faulty items & the seller wasn't willing to refund or supersede it, and so I escalated information technology to a paypal claim & paypal gave me my coin back.
April 20th I decided to buy an I-Pod through E-bay. I received the I-POD almost 5 days later on, as I paid for it immediately. And then I got it around the 24th.
Unfortunately two days after I had to return information technology. I fabricated positive contact with the seller and he did everything he could to help me larn how to use this gadget, simply it was a no-go, sadly. :( I do not recommend Apple products- they are way to hard for the average person to endeavor to learn how to use them. Not to mention the trickery that Apple uses with their I-Tunes website- ridiculous!!!
I'1000 all the same waiting for my money to be refunded even though i did everything I was suppose to do. I mailed information technology back promptly and supplied the tracking number directly to Pay Pal the same solar day!
It is May 11th, though the seller received his item, pay pal tells me it will be up to v or half-dozen more days until I receive my 301.00 back in my account. I but got off the phone with them. I don't retrieve I should accept to wait five or 6 more days for my cash.
Anyone accept whatsoever helpful tips??
And then incorrect!
April 20th I decided to purchase an I-Pod through East-bay. I received the I-POD most 5 days later, as I paid for information technology immediately. So I got it around the 24th.
Unfortunately two days afterward I had to return it. I fabricated positive contact with the seller and he did everything he could to help me acquire how to use this gadget, but it was a no-go, sadly. :( I practice not recommend Apple tree products- they are way to hard for the average person to endeavor to learn how to use them. Non to mention the trickery that Apple tree uses with their I-Tunes website- ridiculous!!!
I'm however waiting for my money to exist refunded even though i did everything I was suppose to practise. I mailed it dorsum promptly and supplied the tracking number directly to Pay Pal the same solar day!
Information technology is May 11th, though the seller received his particular, pay pal tells me it volition be upward to 5 or 6 more days until I receive my 301.00 back in my account. I merely got off the phone with them. I don't think I should have to await 5 or 6 more days for my greenbacks.
Anyone take whatsoever helpful tips??
So wrong!
PayPal is good as long equally you lot don't become into a small dispute. Here is one;
Heir-apparent bought something….he claimed information technology was dissimilar than advertised, although it was a singular antique photographed viii times…with the weight and size conspicuously marked. He was an inexperienced guy who thought he was gonna sell and make money.
He filed a claim. I feel sorry for the guy since he was built-in dumb….but non dumb enough to make a claim. Now I have another sale and try to purchase $2 of postage….I see the charge is $305 ……they want to include his $ in the transaction even though i do not have back the product yet.
This deal will probably be ok…the guy doesn't seem like a rip-off creative person….just impaired…..
But PayPal is a practiced, illegal, fraudulent company.
About of these comments are truly ignorant of paypal and their practices.
Yous have a bad experience because you don't read the fine print or how to handle processes within paypal and y'all merits they're being used for fraud.
I've sold online for years and used paypal and they almost always get it correct like most processing companies.
You lot also have the ability to dispute their decision which in my feel has always worked.
You need to stop complaining and get educated. All the answers on fixing your trouble are right on their website.
These stories scared me so desperately that I called the banking concern which issued the credit card I use at Paypal. I was bodacious that I am protected from fraud as described by these unfortunate Paypal subsribers.
I am glad I read this thread earlier loosing lots of money. I was looking for a vendor to purchase commercial dental equipment. A search provided a supplier with a bargain that seemed to good to be true. Current name brand state of the art new equipment at about half the cost of other suppliers. Accost checks out to a company in CA, no Dunn and Bradstreet report, just no complaints.. So very professional person spider web site and "add to cart", "guy it now". Goes directly to paypal with no detailed description, just the item name and $3,500.00 charge. Seems safe enough, I accept 0rdered tens of thousands of dollars through Eastward-bay with PayPal as payment. But nowafter reading this thread I have an idea of the scam.. They send me annihilation even a brick, but probably some old useless dental equipment from 1995 with the proper noun on information technology matching my order. Nosotros sign for it when it's delivered and I am officially scammed out of $3,500.00. Thanks PayPal. They accept commitment confirmation and that seems to exist good enough.. To good to be true always is.
paypal to me is but a middle man to commit fraud through teenagers that are addicted to online games similar runscape and steal credit card info to order gold then sell information technology on craigslist for cash.scammers
Is there any recourse for an honest buyer? I purchased grommets from a NJ visitor – they were out of stock in one colour but sent me xx grommets of another color and said they would mail service the out of stock in one month. After near 2 weeks I purchased from another company and promptly returned the (still packaged) twenty grommets with delivery confirmation. The company signed for them just wouldn't respond to my request for a refund. I disputed through paypal and escalated to a claim. I have all supporting documents that I returned part of the lodge but they all the same ruled in sellers favor. Now the visitor has my $139.00 plus they become to sell the grommets to someone else.
I'g seeing this from the sellers side of the fence at the moment. The buyer received a total and accurate description of the second hand appurtenances including the flaws and agreed to a price plus stamp. I sent them with express tracked mail. The day after she received them she opened a dispute challenge the goods were damaged and not every bit described – but the "damage" etc is exactly what I had told her well-nigh. Thinking I'd exist fair I offered a full refund, including the shipping to her, if she shipped them back by return mail service. These are 2nd hand goods, I don't need to offer that, simply she wants her money back and wants to continue the goods! She escalated it to a merits, paypal have emailed her to tell her I have agreed to a full refund if she returns them, she won't reply. At present I'k worried she's going to try a credit carte du jour chargeback instead. Looks like I lose my appurtenances and my money – lesson learned. I'll be closing my paypal account once this is over – if I can????!!!
I filed an non arrival claim with Paypal afterward a 'telephone from Telephone Lath Hong Kong did not make it. The tracking number I had did not evidence delivery. Phone Board and then sent Paypal another tracking number that showed delivery and so my merits was dismissed. Paypal confirmed that it had been delivered to my address. I contacted the carrier who confirmed that the item had been delivered hundreds of miles away. I volition claiming them in the UK SmallClaim division of the COunty Courtroom if they don't sort it.
Me too.
I brought A Mobil Phone from a ebay Seller in South Australia, When it arrived all excited simply it had a problem then contacted the seller he said try factory set and one other affair just no practiced, still had the problem. I tried emailing him but just would non reply to my emails left messages on the land line however
no answer and finely he responded to an e-mail my wife
sent, saying did not get your emails must have gone into spam? yer what e'er nosotros thought,I so contacted PayPal was told to lodge a claim & we did,did all the right things spoke to then nicely sent them the Commonwealth of australia registered post plus to the return address and then PayPal said that the Registered mail sideslip and Number was not good enough and how did they no the seller got the phone, I said to them that sending information technology that manner he hast to sign for it at his end if not it comes back to me.
I think the merely mode to by any thing on line is Merely pay for it with your own credit card, never always use paypal you go along with the idea that doing it that way is a totally safe way to pay for the things you by on line. IT IS NOT Simply DO NOT BE TRAPED INTO THINKING YOU ARE COVERD WITH PAYPAL they will drib you in the poo quicker than you tin can think your name out load.I have no phone & $294 out of pocket
You lot never stop luring
B.
Paypal favors the seller? LOL That's a laugh. I've stopped selling on paypal because I've had issues with buyers. Also me selling a few concert tickets that the people just claimed didn't piece of work(zero I could practise almost it since they already went and paypal made me refund the money). Also, I sold a laptop and put a generic pic but it was very well described and the buyer emails me saying, (I don't like the way information technology looks, it looked better online. Refund my coin and pay for aircraft back.) I told him I tin refund but I wouldn't pay for aircraft since it was his mistake, next thing y'all know, he's similar, "the latch on the laptop was broken by the way", actually?? How tin the latch be broken when information technology is in the interior the laptop when the laptop is closed. And notwithstanding, paypal fabricated me refund him and he sent me the broken piece back with my laptop(thinking i would endeavor to superglue?), I lost $20 on shipping and it went for $40 less considering of the damage..
I would honey for paypal to actually have the buyers side one time..
Let it be known that paypal has lifted the belongings period a claimant has to expect to become their money back equally a buyer. They tin can at present file and receive a refund without even the seller being given a chance to investigate if its a lost package in the mail service, etc. What kind of ***** is this, PayPal?
I am always amazed by posts that point angry consumers to the fine print in the average that favors the seller without any mention of the prime focus of Paypal's advertising which is that it gives the buyer conviction that his interests volition exist supported by Paypal should push come to shove.
Everyone crying almost Paypal needs to read the User agreement before clicking 'ok'. Paypal will side with the seller most of the time, advice to anyone ina dispute state of affairs. PROVIDE PAYPAL WITH Aplenty Testify. Before you lot purchase you need to ensure you have all the proof you need before things go sour. PayPal is not a depository financial institution but a middle man.
I also received the "consider escalating to a merits" email from PayPal. The seller never responded to my initial dispute message, and then I decided to ship a second bulletin that clearly supports the "Item not every bit described" reason I chose when initiating the claim.
Hopefully, my second e-mail will certificate my position well plenty that PayPal volition determine in my favor when I escalate this in a few days. If not, my PayPal account is hooked up to my credit card, so I volition dispute the payment with my credit card company. My 2d bulletin will show that I was reasonable and tried to communicate with the seller.
Co-ordinate to a website "Buyers cannot appeal PayPal decisions, merely they retain their ability to become protection elsewhere. For instance, if a buyer funds their PayPal payment with a credit bill of fare, they take the correct to file a chargeback through their carte issuer to compensate the funds." Source:
Update on AlohaMark — vii/12/2011 mail:
I GOT MY Coin BACK! Thanks Mastercard. As Jackie said, Paypal asked I pay (about 75$) to return a 97$ watch. I was promised the shipping would be reimbursed. How, I don't know considering they don't ask for the price of shipping. I refused since I cannot trust the seller who could pretend the item was missing or broken. And so I dealt with my credit card visitor AND THEY TOLD ME THIS IS ILLEGAL. The seller should pay for the shipping dorsum to himself, not you. IN A NUTSHELL, Do Not WASTE LOTS OF YOUR Fourth dimension LIKE I DID WITH PAYPAL, THIS Volition GO NOWHERE. BUY WITH A CREDIT Carte.
I always pay with a credit card. That way if I have to file a Paypal dispute and Paypal sides with the seller, I can try getting my coin back by doing a chargeback.
If you lost your card and someone uses your carte du jour even if you file a dispute, PayPal wants you to prove that you did non make that buy. You are still responsible for the fraud utilise of your PayPal debit carte du jour. I refused to pay for something I did not purchase. I filed a police report talked to the merchant and still I am responsible for that transaction. I deceit close my PayPal account and they wont work with me until I pay up.
I ended that Paypal is actually the cardinal to produce scams.They will guarantee that your transactions are safe and secure ,but actually they keep in safe all thieves and together brand all cheating and thefts
this complaint volition exist placed on all sites to let anybody know that bandits and thieves are taking intendance of money and shopping
I have been buying off Ebay for years, recently I bought something from the United kingdom. The seller wasn't taking whatever questions then I bought the item and stated on the invoice that I was expecting both items (item and accessory kit), they responded, yes that should be the case. The seller listed a part number and product code which also corresponded to the item and accompaniment kit. Notwithstanding merely the kit came. The seller would only refund me if I returned it (and so I would take had to pay two lots of postage to Australia and back to the Uk) and eventually I raised a paypal claim. The seller admitted to the list being incorrect – effect was I had to pay for REGISTERED/TRACKABLE postage to the UK. I lost out bigtime. Ebay tin't do annihilation as they are totally dependant on Paypal policies every bit Paypal are THEIR chosen method of payment. And then whatever you buy, if the seller makes a error or deliberatly misleads you lot, fifty-fifty though you are awarded the instance, YOU Volition PAY FOR Return REGISTERED POST regardless of the circumstances so it will E'er cost you money. Paypal do not advise you this when y'all first a dispute/claim they only tell you yous have to pay for the trackable return postage stamp subsequently y'all take lodged your claim. And And so you find out later you only become your coin when the seller gets the item back in the same condition they sent it. So it if gets damaged in transit I guess you get zip at all – no buyer protection on ebay or from paypal really. So companies selling on ebay do non take to requite ANY customer service, as ebay practice not require information technology.
I may take found a solution. I take the same problem: dispute going nowhere and seller covered by bad Paypal & DHGate policies. I bought a 45mm watch and the seller sent me 50mm fifty-fifty though I told him many times I did not want a 50mm. For a total refund DHGate.com requires I ship the item back. The shipping costs more than the lookout man. I expect Paypal to screw me equally well. I called my credit card company, the argument was well-nigh to go nowhere when I used the magic words: "If nosotros don't do anything most it, this equates to encouraging fraud." The *fraud* word got their attention. Utilise it.
True, truthful and true! Paypal is such a joke. It is only a large money mover. Always USE YOUR CREDIT CARD! Never utilise your bank account!
I purchased an item on April 20th, paid thru Paypal and the seller stated it would ship in ten days. The seller changed the delivery date to 7/14/ten on ebay and therefore Ebay and Paypal refused to open up a claim. Now that 45 days has passed and I still have not received the item, both companies are refusing to open an claim considering it is too late (even though they refused to permit me open one prior to 6/14). I have been totally ripped off for more than $150.00 and both Ebay and Paypal are allowing it to happen.
The thing that actually baffles me most these disputes is that paypal automatically favors the seller by assuasive them to ignore disputes.
A seller sent me nothing for my $100 and I opened a dispute, still she ignored it so basically Paypal enables the seller. Why did I waste product my time writing a complaint to the seller if she tin walk away with the money with no penalization.
On top of which, she is bragging all over the internet about how she scammed people and yet she is permitted to continue.
I judge I take to write that buy off to a bad decision!
Does anyone know of an escalation path outside and beyond Paypal? Small Claims Courtroom, FSA etc
Bradley, the same thing just happened to me. And there was an error with the merits grade that I emailed paypal about. I promise the merits comes out in my favor, equally I NEVER received the item and my seller is definitely MIA.
got this message from paypal as soon as i filed a dispute:
ESCALATE TO A CLAIM: Your seller is currently unable to respond to this dispute.
so i did… and so it happened with multiple other sellers. a few items arrived great around christmas, everything else g.i.a. and at present paypal says the sellers aren't bachelor!?
Paypal will always exercise this with not as described claims. Unless you bought on EBay. And so they e'er side with the heir-apparent. Paypal is extremely sleazy and unreputable. Why practise people go on using them. What we find is people love them and admire them – until THEY have a problem. Then the same people scream bloody murder. Paypal eventually screws anybody over. ITs a matter of fourth dimension. However, people beingness what they are, will love them and post ignorant supportive posts about them until they tehmselves get burned. Thats how scammers exercise it in America. America loves this soort of thing. Adept sheep.
Paypal gotcha !!
Similar thing happened to me after sending a dispute to chinese seller with no reply and after escalating the claim this is the reply i got. I volition henceforth never use pay pal for payments for goods.
How-do-you-do,
You lot have chosen to escalate your dispute to a PayPal claim. By ending advice with the seller, you are asking PayPal to investigate the instance and determine the upshot. As part of our investigation, PayPal reviewed any advice you may have had in the Resolution Center.
Our investigation into your claim is complete. As stated in our User
Understanding, the claims process just applies to the shipment of goods. Information technology does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.
I'm a power seller on ebay and I have a person filing a merits against a detail i sold with pictures showing the telephone worked fine, even tested over again before shipment, put in water proof plastic wrap, within padded envelope, heir-apparent never paid for ins through the us postal service service i used, and never contacted me about item just did a dispute claim. At present paypal has taken the amount they disputed straight out of my checking account. Paypal needs to quit being shady and I'll be disputing charges with my bank. I wish at that place was a alternative to paypal.
I have non had the same experience with paypal as most of you had. I purchased a phone that was said to be "LIKE NEW NO SCRATCHES" and the phone came all beat up and with a bad ESN which before bidding I asked the seller if she tin can guarantee it had a good ESN and she responded yeah. So I followed paypals rules, the seller notwithstanding said NO refund, and I escalated it to a claim immediately after she said no. Then I chosen well-nigh 2 days afterwards (paypal) and got the claim expedited.
No problems hither. Just go into it with a dainty attitude no matter what land the people are from on the other line, they're but working for a paycheck, then merely exist prissy, they dont ain the company.
Attitude tin can accept y'all far or hold you back depending on what kind of attitude you portray.
I thought I'd add to your post – apparently, if y'all try to practice a chargeback equally well, Paypal volition then freeze your account.
If you endeavour to Close your paypal account, you tin merely close it if your bank or credit card data is STILL in your profile. If yous endeavour to delete information technology so close your account, they will freeze the account instead of letting you close information technology.
The number of 'gotchas' and sneaky underhanded little tricks they have is amazing, actually.
The world needs to find other routes for selling, or go back to more stable means. People like paypal are only absolute cheaters.
I paid the particular I won on ebay immdeiately but seller never shipped the particular, and the seller gave incorrect contact info to contact and I take escalated the paypall dispute based on item never received, the seller is not responding dont know what happens ? will i get back my money? I dont know how far the paypall wiill be doin justice to me.
I have found the immediate call to Paypal and a request to talk to a supervisor or mananger is the most assist in situations equally above… or ask for someone in the dispute department and talk to their supervisor… be insistant and go on calling… You have to actually talk to someone who has authority to do something… Thats the best advice that I can offering… also if you can, make sure to return the merchandise… if you lot keep information technology, then you are liable for it. Then you lot tin say that technically yous never received it…lol.
A call to whom? Paypal'due south highhandedness is matched only by their power to hide out when an endeavor is fabricated to reach them by telephone.
Client service advice with them reveals their uncanny ability to identify outsourcing companies with no agreement of the actual meaning of English language sentences.
For those instances when we have to use them, we find their rules confusing and arbitrary. They are the paradigm of what customer service in a bad economy SHOULD NOT be.
I've escalated claims on paypal previously (using the 'not as described' criteria) and had a successful outcome.
Could this just take been a bug in the PP Disp. Reso. arrangement? A call may exist in order, or if information technology was partially funded w/ a CC a charge dispute since PP is the causing the problem this time.
I've been in that location too.
Unfortunately, Paypal has no way of knowing who is correct. Before this policy, I know some sellers who accept had buyers reverse the payment claiming the detail was incorrect or damaged. In that location are scammers playing both sides of transactions and Paypal has no manner to know who is lying. The proof of delivery (automatic if you print the shipping label through paypal) is the only verifiable testify that Paypal has. Everything else is the unverifiable word of the buyer and the seller.
The sellers who have been ripped off past buyers were just as angry equally you.
For the buyer, it is no unlike than buying a sealed box at a flea market or from a magazine ad – you lot have to understand the run a risk and decide if you can afford to lose – if non, pay more at a vendor where you can audit the particular first. I learned the hard mode too.
It'due south a shame if anyone finds this surprising. For its entire existence, Paypal has fabricated a consistent and by and large successful endeavour to provide services that replace those commonly provided past regulated financial services companies in ways that allow them to avoid being subject field to those regulations. In the US and many other countries, we have come up to look protection from blatant mail-social club scams from credit card issuers because they are required to provide such protection. When one chooses to work with a company similar Paypal whose business model and competitive advantage are dependent on saving money by operating exterior of the scope of consumer protection law, one should not await that company to do costly things that they are not required by law to do. Eating the cost of a scam or even seriously investigating it to go a refund is not something they are required to do, and information technology is unremarkable that they choose not to spend that coin.
Of course, equally a Paypal customer y'all actually already knew this because you've read all the service terms they've ever offered you (and every bit a lawyer you understood them all) and then you agreed that you'd accept the take chances of being scammed past anyone y'all do business organization with through Paypal. Welcome to Libertarian Paradise! :)